My touchpad is dead...

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voria
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My touchpad is dead...

Postby voria » 20/04/2009, 9:13

Yesterday my touchpad stopped suddenly to work, now it's not even detected by BIOS, like it was phisically disconnected. My usual "luck". :(

I think I'll have to send it to Samsung for repair... does anyone have experience with Samsung Repair Service? I hope it will not take months to get it back...
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voria
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RE: My touchpad is dead...

Postby voria » 26/04/2009, 14:25

Well, some days ago my touchpad suddenly returned to life. I'm starting to think to a loose contact inside my NC10. Or the new BIOS 07CA has done some kind of magic, I don't know. Anyway, I'm not sending it for repair, we'll see if it happens again. After all I have 9 months of warranty yet, so there is no need to rush.

Anyway, I have to say that Samsung support is great.
I contacted them via their website, all my questions got an answer in a couple of hour. After only 2 days I was contacted by the courier sent to take my NC10 for repair. Touchpad was just returned to life, so nothing done.
Well, after this experience I can say for sure that the NC10 will not be the last product I will buy from Samsung. :)
Last edited by voria on 26/04/2009, 20:10, edited 1 time in total.
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Cimi
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RE: My touchpad is dead...

Postby Cimi » 26/04/2009, 17:27

Same thing here... They replaced a connection cable between the LCD and the video card: they came to my house and returned with the repaired laptop in 2 days!


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