Hard drives stops responding when on battery

[Maescool]

Hi,

I'm having a really strange problem on my new NF310
I successfully installed Ubuntu on the netbook, when i was connected to the power-supply.
So when installed, i took it off, and installed new software, surfed.. on battery..
suddenly nothing wanted to run, etc..
good thing i got an terminal open so i ran dmesg and got output that he had problems writing to the hard-drive.
Other commands didn't work with the normal error that it had input output problems..
i got this every time.. i rebooted.. it boots ok.. but suddenly when working on it.. it happens..

so.. i guess something went wrong in power-management of the hard-drive?

I'm now booted in windows, to verify if i can reproduce it overhere.. but it seems stable here..

note, i had this problem before and after bios update (found an bios update), didn't fix it..

so i'm thinking acpi of the harddrive?

[Woulouf]

Wow

Very strange issue, i will report here if i find something to help you.

I would say that your hard disk falls to sleep mode because of the battery mode for powersaving.

The fact is it doesn't wake up.

ACPI would be a good way to start research about this issue.

Could you put here the informations given by dmesg please ?

edit : and informations given by

Code: Select all

HWinfo --disk

[Maescool]

Hi

Thanks for the quick response!

Now i'm on windows for a couple of hours (eek)
and sometimes it seems to stutter.. could be the fact its windows..
or it could be it is trying to kickstart the drive again somehow..

So, extra info: i had the problem before and after the samsung tools and other packages from the ppa where installed..

It could also be i have a foobar hard-drive..

I'll try to get the dmesg (not easy to write it away when drive ain't responding..)
i think if i have also an ssh open.. i need to be able to save it

first i thought it was an filesystem issue.. but then i noticed i only have the problem when on battery..
note i disabled the harddrive sleep in power management so.. it shouldn't be going to sleep..

again.. could be foobar drive.. and it will be format 7 times and RMA
but then again.. it should also fail then on battery.. so idd.. place we need to search ACPI
I guess one of the first things is disable acpi on boot..
oh yeah.. since i upgraded to your kernel version sleepmode doesn't seem to work anymore.. but backlight is working like a charm

Thanks for the help! (great i found this forum)

[Maescool]

Hi, so i was able to replicate it and save it via ssh

here it is:
note: hwinfo was run when drive was ok
dmesg was limited cause framebuffer..

Code: Select all

> hal.1: read hal dataprocess 2028: arguments to dbus_move_error() were incorrect, assertion "(dest) == NULL || !dbus_error_is_set ((dest))" failed in file dbus-errors.c line 280.
This is normally a bug in some application using the D-Bus library.
libhal.c 3483 : Error unsubscribing to signals, error=The name org.freedesktop.Hal was not provided by any .service files
21: IDE 00.0: 10600 Disk                                        
  [Created at block.243]
  Unique ID: 3OOL.8MZXfAWnuH8
  Parent ID: w7Y8.1T_0outZkp6
  SysFS ID: /class/block/sda
  SysFS BusID: 0:0:0:0
  SysFS Device Link: /devices/pci0000:00/0000:00:1f.2/host0/target0:0:0/0:0:0:0
  Hardware Class: disk
  Model: "Hitachi HTS54322"
  Vendor: "Hitachi"
  Device: "HTS54322"
  Revision: "ESBO"
  Driver: "ahci", "sd"
  Driver Modules: "ahci"
  Device File: /dev/sda
  Device Files: /dev/sda, /dev/block/8:0, /dev/disk/by-id/ata-Hitachi_HTS543225A7A384_E2021342GZZD1J, /dev/disk/by-id/scsi-SATA_Hitachi_HTS5432_E2021342GZZD1J, /dev/disk/by-path/pci-0000:00:1f.2-scsi-0:0:0:0, /dev/disk/by-id/wwn-0x5000cca614ce1535
  Device Number: block 8:0-8:15
  BIOS id: 0x80
  Drive status: no medium
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #17 (SATA controller)




[   94.974518] end_request: I/O error, dev sda, sector 255353832
[  103.143868] sd 0:0:0:0: [sda] Unhandled error code
[  103.143890] sd 0:0:0:0: [sda] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  103.143908] sd 0:0:0:0: [sda] CDB: Read(10): 28 00 17 70 f1 00 00 00 80 00
[  103.143951] end_request: I/O error, dev sda, sector 393277696
[  103.144051] EXT4-fs error (device sda5): __ext4_get_inode_loc: inode #5242881: (comm mutter) unable to read inode block 20971552
[  110.674880] CE: hpet increased min_delta_ns to 16875 nsec
[  261.113041] sd 0:0:0:0: [sda] Unhandled error code
[  261.113057] sd 0:0:0:0: [sda] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  261.113075] sd 0:0:0:0: [sda] CDB: Read(10): 28 00 0f 45 86 b8 00 00 20 00
[  261.113118] end_request: I/O error, dev sda, sector 256214712
[  261.113270] sd 0:0:0:0: [sda] Unhandled error code
[  261.113283] sd 0:0:0:0: [sda] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  261.113299] sd 0:0:0:0: [sda] CDB: Read(10): 28 00 0f 45 86 b8 00 00 08 00
[  261.113339] end_request: I/O error, dev sda, sector 256214712
[  282.726396] sd 0:0:0:0: [sda] Unhandled error code
[  282.726407] sd 0:0:0:0: [sda] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  282.726419] sd 0:0:0:0: [sda] CDB: Read(10): 28 00 0f 45 86 b8 00 00 08 00
[  282.726447] end_request: I/O error, dev sda, sector 256214712
[  286.060448] sd 0:0:0:0: [sda] Unhandled error code
[  286.060461] sd 0:0:0:0: [sda] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  286.060477] sd 0:0:0:0: [sda] CDB: Read(10): 28 00 15 f1 f1 08 00 00 08 00
[  286.060508] end_request: I/O error, dev sda, sector 368177416
[  286.060584] EXT4-fs error (device sda5): ext4_find_entry: inode #4456450: (comm bash) reading directory lblock 0
[  286.069568] sd 0:0:0:0: [sda] Unhandled error code
[  286.069581] sd 0:0:0:0: [sda] Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK
[  286.069594] sd 0:0:0:0: [sda] CDB: Read(10): 28 00 15 f1 f1 08 00 00 08 00
[  286.069626] end_request: I/O error, dev sda, sector 368177416
[  286.069691] EXT4-fs error (device sda5): ext4_find_entry: inode #4456450: (comm bash) reading directory lblock 0

[Woulouf]

I forgot some questions.

Which Ubuntu ?

Kernel used ?

Code: Select all

cat /proc/version

[Maescool]

Hi,

Sorry for the late reply, had some busy weeks.
the proc version is

Linux version 2.6.35-28-generic (buildd@kutjera) (gcc version 4.4.5 (Ubuntu/Linaro 4.4.4-14ubuntu5) ) #51~ppa1~loms~maverick-Ubuntu SMP Thu Apr 21 23:31:16 UTC 2011

i'm using the netbook version of ubuntu and your kernel repo.
now with this kernel it seems more stable
i do see this error in dmesg:

[ 125.212256] ACPI Error (psargs-0359): [\_SB_.VDRV] Namespace lookup failure, AE_NOT_FOUND
[ 125.212274] ACPI Error (psparse-0537): Method parse/execution failed [\_SB_.PCI0.LPC0.H_EC._Q52] (Node f701f648), AE_NOT_FOUND

but i guess this is not any critical thing

[Maescool]

i stand corrected..
the bug is still there..
hard-disk is not responding anymore

[Maescool]

maybe this

[ 2001.384331] ACPI Error: [\_SB_.VDRV] Namespace lookup failure, AE_NOT_FOUND (20110112/psargs-359)
[ 2001.384353] ACPI Error: Method parse/execution failed [\_SB_.PCI0.LPC0.H_EC._Q52] (Node f4c26648), AE_NOT_FOUND (20110112/psparse-536)

[Woulouf]

Currently, i'm too busy to catch some answers for your problem.

But did you try with Ubuntu 11.04 ?

[79DC]

Hi,

here's a link to the translation of a small tutorial i wrote about installing ubuntu 10.10 on my samsung NF310.

I never had a probleme like yours.

I hope it can help you.

http://translate.google.fr/translate?js ... buntu.html

[Maescool]

Ok.. sended the netbook 3 times to samsung.. still have the same issues..
when on battery.. the disk suddenly dies..

1st time they claim they replaced the disk.. but for what i see the serial number is the same..
2nd time they just formatted it..
3rd time they replaced the battery..

*sigh* will be sending it back a 4th time with an angry letter and phonecall.. i have this device for about 5 months, and haven't been able to do anything with it.. I'm very disappointed

[Woulouf]

And did you try with a fresh install (11.04 or maybe try beta 11.10) without setting up voria packages/kernel ?

[Maescool]

And did you try with a fresh install (11.04 or maybe try beta 11.10) without setting up voria packages/kernel ?

i have it with fresh install 11.04, before and after voria package..
on adaptor no problems, on battery harddisk dies..
This is not my first linux install.. something fisshie is going on..

[Woulouf]

Well, it could be a case where your HDD goes into sleep mode but doesn't want to wake up.

Let's try to find a way to solve this issue with hdparm

Get full informations about your HDD with :

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sudo hdparm -I /dev/sda

And you can check the status of your HDD once on DC power and once on Battery mode with

Code: Select all

sudo hdparm -C /dev/sda